• Please allow up to 14 working days from payment for items that are made to order. 
• Please note that fabric choice is subject to availability, we strive to keep our website up to date.
• Please note that fabric colour may differ slightly.
• Products may be returned when defective, damaged or if the product supplied is not the same product as what you ordered. Please report this to us as within 48 hours after delivery and return it to us within a period of ten (10) days of delivery. Once the products have been approved for return, we will arrange for collection. Please package it carefully so that they don’t become damaged en route.
• Our products are handmade and packaged ourselves.
• Tris Alves Baby & Co uses The Courier Guy to deliver goods, which is a third-party courier service and therefore Tris Alves Baby & Co cannot be held responsible for any delivery delays or errors once despatched.